RETURNS & REPLACEMENTS

1. What is your return policy?

We at Roucy strive to provide the best possible experience while you shop with us online. However, if at all there is a manufacturing defect or a wrong item has been shipped, complete assistance would be given to you for correcting the same.

In case of a manufacturing defect or a wrong item shipped, we will be happy to replace it with a new one. Please contact us within 3 days of receiving the damaged/wrong item. We shall provide you with a Return Shipping Address. Once you have shipped the item back to us and we have received it in our warehouse, we shall ship a new/replacement.

2. Do you arrange for reverse pickups?

Yes, Reverse pick up is applicable in the following cases -:

1) In case of wrong or defective item dispatched Reverse pick up will be arranged and shipping charges will be born by us.
2) In case of refund, the reverse pick up charges will be born by the customer which is ₹100. This amount will be deducted and the rest of the amount will be refunded in the customer’s wallet.
3) In case of Exchange or replacement, the reverse pick up charges will be Born by the customer, which is ₹100 and the amount needs to be paid through paytm to our account.

3. When will I receive a replacement?

Replacement will be shipped after the original item has been received in the warehouse, subject to this condition,
The item(s) should be unused, and the packaging should have the original tags in place.
Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will not be eligible for Replacement.

4. When are returns not Acceptable?

We do not accept when the item is damaged or broken. Items should not be  used
All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.

5. What is the procedure after the replacement has been placed?

If a replacement has been requested then we’ll send you an email explaining the complete process and providing the other details.
It will be initiated after we receive the original item from you. If you don’t get the replacement then contact our customer care team, they will willingly help you